Customer Service Tips: Yemane Abraham

Yemane Abraham is a leading employee at his job due to his superior customer service skills. Customer servicing is something that has always come naturally to Yemane Abraham, but he believes there are rules that all employees should follow to provide optimal service. Here Yemane Abraham offers some of the best customer service tips to ensure your consumer leaves with a smile on their face.

• Surprise your customer. Yemane Abraham notes that a good way to satisfy all customers is to present them with a positive surprise. Many consumers want to have a problem solved, but they rarely expect more. Yemane Abraham recommends surprising customers with a random act of kindness and a follow-up freebie or discount.
• Find something you have in common. Yemane Abraham notes that it is important to relate to your customer, so try to find something you have in common. Once you have formed that bond, communication should flow a lot easier and with less tension.
• Be understanding of complaints. Yemane Abraham believes that it is important to take all complaints seriously, even if you do not agree. In general, 70 to 90 percent of customers that complain will do business with you again. Yemane Abraham notes that it is important to control the situation, acknowledge the dilemma, refocus the conversation, and then solve the problem.
• Stay positive. Yemane Abraham states that the most important thing while communicating with the customer is to keep your language positive. Keep the conversation directed towards the solution rather than the problem.